Legal

Privacy Policy

LupaPay is committed to protecting your privacy. This Policy explains what information we collect, how we use it, and the choices you have. It applies to all visitors and users of our website and services.

Last updated: 1 August 2026

1. Who We Are

LupaPay is a technology company that develops payment infrastructure software and integration solutions for businesses. References to "LupaPay", "we", "us", or "our" in this Policy refer to the LupaPay entity responsible for processing your personal information.

For privacy-related enquiries, please contact us at: privacy@lupapay.com

2. Information We Collect

We may collect and process the following categories of personal information:

• Identity data — name, job title, company name
• Contact data — email address, telephone number, business address
• Technical data — IP address, browser type and version, device identifiers, operating system, time zone, pages visited, and session duration
• Usage data — information about how you interact with our website and services
• Communications data — messages, enquiries, or feedback you submit via forms or email
• Marketing preferences — your preferences for receiving communications from us

We do not intentionally collect sensitive personal data (such as health, financial account, or government identification data) through our website. Please do not submit such information via contact forms.

3. How We Collect Information

We collect personal information through:

• Direct interactions — when you submit a contact form, request information, or sign up for updates;
• Automated technologies — cookies, web beacons, and similar tracking technologies placed on your device when you browse our website;
• Third-party sources — analytics providers, advertising networks, and publicly available business directories.

4. How We Use Your Information

We use personal information only where we have a lawful basis to do so. The purposes for which we process your information include:

• Responding to your enquiries and providing information about our services;
• Managing and improving our website and user experience;
• Sending product updates, industry insights, and marketing communications (where you have consented or where we have a legitimate interest);
• Complying with applicable legal obligations;
• Fraud prevention, security monitoring, and protecting our legitimate business interests;
• Internal analytics and business development purposes.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyse usage, and support marketing activities. Cookies may be:

• Strictly necessary — required for the website to function;
• Performance and analytics — used to understand how visitors interact with our website;
• Functionality — used to remember your preferences;
• Marketing and targeting — used to deliver relevant content and advertisements.

You may manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

6. Sharing Your Information

We do not sell your personal information. We may share information with:

• Service providers — third-party vendors who assist us with hosting, analytics, email communications, and IT support, subject to data processing agreements;
• Professional advisers — lawyers, auditors, and insurers where necessary;
• Regulators and authorities — where required by law, court order, or regulatory obligation;
• Business transfers — in connection with a merger, acquisition, or sale of assets, where your data may be transferred to a successor entity.

All third parties are required to implement appropriate security measures and to process your data only for specified, lawful purposes.

7. International Data Transfers

Your personal information may be transferred to, and processed in, countries outside your own jurisdiction. Where such transfers occur, we implement appropriate safeguards — such as standard contractual clauses or equivalent mechanisms — to ensure your information is protected to a standard consistent with applicable data protection laws.

8. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements. When data is no longer required, we securely delete or anonymise it.

9. Data Security

We implement reasonable administrative, technical, and organisational security measures designed to protect your personal information from unauthorised access, loss, misuse, or disclosure. However, no transmission over the internet can be guaranteed to be fully secure.

10. Your Rights

Depending on your location, you may have rights including:

• The right to access personal information we hold about you;
• The right to correct inaccurate or incomplete information;
• The right to request deletion of your personal information;
• The right to restrict or object to processing;
• The right to data portability;
• The right to withdraw consent at any time (where processing is based on consent);
• The right to lodge a complaint with your local data protection authority.

To exercise any of these rights, please contact us at privacy@lupapay.com. We will respond within the timeframe required by applicable law.

11. Children's Privacy

Our website and services are intended for business users and are not directed at children under the age of 16. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Material changes will be notified on our website. Your continued use of our website following any update constitutes your acknowledgement of the revised Policy.

13. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy, please contact:

LupaPay — Privacy Team
Email: privacy@lupapay.com